Quality Policy
The Management of CASA CARINA aims and commits to:

• Meeting the needs of its customers in every interaction with the company
• Continuously improving the quality of the services it provides, to meet customer needs to the greatest possible extent
• Providing all necessary resources for the implementation and ongoing improvement of the Quality System
• Ensuring proper business operation by strictly and consistently adhering to all applicable laws and regulations related to its activities

The quality policy and quality objectives are defined and fully aligned with the framework and strategic direction of the Company. Quality objectives are established and maintained as part of internal control, monitoring, and system review processes, with the ultimate goal of increasing customer satisfaction.

The growth in sales across all levels of the company, along with the maintenance or increase of staff, work in synergy with high customer satisfaction, the elimination of complaints, and the prevention of system non-conformities.

Within this framework, CASA CARINA aims to:

• Develop and establish simple and flexible operating procedures
• Standardize work methods
• Ensure consistency in the quality of services provided
• Develop mechanisms for the timely prevention and detection of quality issues
• Improve and modernize the company’s organizational structures
• Increase customer satisfaction

CASA CARINA firmly believes that implementing the Quality System in accordance with the international standard ISO 9001:2015 will significantly contribute to achieving the company’s goals.

We strongly believe that quality is achieved through the company’s proper organization and the analysis, documentation, institutionalization, and implementation of clear operating procedures, which are strictly followed by everyone until the final result is delivered.

We declare that at CASA CARINA:

• Quality is the guiding principle of all company activities
• The final judges of service quality are the customers